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Frequently Asked Question!
What are the shipping times for your products?
We take 1-2 days to process your order and then 2-5 business days to deliver it to you.
Do you ship anywhere in the world?
We only deliver to the United States.
Where do we ship your product from?
Our office is located in Katy, Texas USA. Our international warehouse is located in Saudi Arabia.
Do you provide product tracking information?
Yes, wait 3 days after your order and you will receive an email. and you can find it in your account order section.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: info@hairvitalitybox.com and we will send you a similar replacement item as quickly as possible.
I still have not received my order. What’s taking so long?
We apologize for the delay. Sometimes shipping may take longer than expected. You can, however, track your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: info@hairvitalitybox.com
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 7 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link
